Terms & Conditions
Effective Date: 20/08/2025
Last Updated: 23/08/2025
Welcome to Amigo Pet Hospital’s website. By accessing or using our website, services, or making a booking, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
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Amigo Pet Hospital (“we,” “our,” “us”) provides veterinary care, pet products, and related services.
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These Terms & Conditions govern your use of our website, appointment system, online store (if applicable), and communication channels.
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If you do not agree to these Terms, you must discontinue using our website or services.
3. Services Provided
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General Consultations & Vaccinations.
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Emergency, Critical Care & Inpatient.
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Soft Tissue & Orthopedic Surgery.
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Laboratory & Diagnostics.
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Pet Grooming, Pet Food & Accessories.
4. Appointments & Cancellations
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Appointments can be booked online, by phone, or in person.
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Please arrive on time for scheduled appointments. Late arrivals may require rescheduling.
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Cancellations must be made at least 2 Hours before the scheduled time.
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We reserve the right to cancel or reschedule appointments in case of emergencies, doctor unavailability, or unforeseen circumstances.
5. Payments & Refunds
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Payments for consultations, treatments, and products must be made at the time of service or purchase.
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We accept cash, UPI, debit/credit cards, and other approved payment methods.
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Fees once paid are generally non-refundable, except in cases of duplicate payment or error.
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For product purchases, refunds/replacements may be allowed only if items are unused, unopened, and returned within 1 day (excluding medicines and perishables & Refrigirated Items).
6. Medical Disclaimer
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All medical advice provided by Amigo Pet Hospital is based on the information shared and examination of your pet.
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Online/telephonic consultations are advisory in nature and do not substitute physical examination, unless otherwise stated.
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Outcomes of treatments may vary depending on the condition, age, and response of the pet. No guarantees of cure are implied.
7. Pet Owner Responsibilities
By availing our services, you agree to:
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Provide complete and accurate medical history of your pet.
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Follow prescribed treatment plans, medication schedules, and post-care instructions.
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Ensure safe handling of your pet within hospital premises.
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Inform us immediately if your pet shows adverse reactions or complications.
8. Liability
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While we take utmost care, Amigo Pet Hospital shall not be held liable for:
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Any unforeseen complications during treatment or surgery.
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Reactions to medicines, vaccines, or anesthesia (unless due to proven negligence).
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Loss, injury, or death of pets caused by natural conditions, pre-existing illnesses, or uncontrollable circumstances.
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Our liability, if proven, shall be limited to the amount paid for the specific service.
9. Use of Website
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You agree not to misuse, hack, or disrupt the website or its services.
10. Privacy & Data Protection
Your use of our services is also governed by our [Privacy Policy]. By using our website, you consent to the collection and use of your information as outlined there.
11. Changes to Terms
Amigo Pet Hospital reserves the right to modify or update these Terms & Conditions at any time. Changes will be effective once posted on our website. Continued use of our services implies acceptance of the revised terms.
12. Governing Law & Jurisdiction
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These Terms shall be governed by the laws of India.
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Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City/State].
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Amigo Pet Hospital
📍 #9/1,MBR Complex ,HosaRoad,kasavanahalli, sarjapur Road,Bengaluru 560035.
📞 +91 8310176962 & +91 7019260683